How to manage bookings containing discount codes from vouchers or other promotions
Customer booking with a discount code
Customers can use discount codes directly in the booking system and create their booking without any intervention from the administrators. Simply enter one or more codes in the relevant field during checkout.
Entering a booking from the administration area
Administrators and the office staff can of course create a booking using a discount code. To allow maximum flexibility when customising and editing bookings, prices and discount values must be entered manually. Here is how:
1. Enter one or more discount codes in the relevant CODE field.
2. Check the code value and validity (whether it has already been used or is still active) using the green tick or the red X. If a red X appears, the code may have expired or already been used.
3. Apply the discount using the relevant tick button (apply discount).
If the amounts have not yet been collected, it is correct for the Deposit and Balance to still be set to 0.
If you have already collected the amounts, you can set the total by recording the discount using the same payment method used for the payment:
4. Save the booking as CONFIRMED -> YES. This will increase the code usage counter. If the code comes from a voucher, which is generally a single-use code, saving the booking will make it unavailable for a second use. The booking can then be sent to the customer for confirmation, or the ticket can be sent.