With the purchase of an online management system like ORA, a dedicated and personal assistance is essential to let you to solve problems and management doubts.
Support is included in the purchase or fee agreement. The terms of the support are defined below.
Assistance instead is an activity that can always be requested for any reason and will be invoiced at € 35 / hour with a minimum of 1 hour. To activate this option it is possible to purchase prepaid assistance packages.
In the event of assistance requests, a detailed list will be available and can be consulted in real time with all the details of the hours used.
Support is included for one year if the software is purchased. In the case of a contract with an annual fee, support is included for the whole duration of the contract.
The support included in the ORA package can be requested for the following reasons:
After the expiration of the support only requests for bug resolution will be managed without at no costs.
The only official contact channel is by email. Generally response times are within 24 hours (it could happen that could arrive at 48 hours, but rarely).
We cannot guarantee an answer on Whats-app or other social media.
You can also contact me by phone and, if I can't answer, I will try to call you back within 24 hours.
Do not accept rules and limitations of hosted systems