ORA is distributed as Proprietary software and consists of software that is licensed by the copyright holder under very specific conditions.
It's allowed:
- Use the software for the single domain for which it was installed for the time defined by the usage contract.
- Request to change the source code for specific needs (only with prior authorization).
It is not allowed:
- Modify the software without specific authorization
- Redistribute or copy the software
- Make the source code public
With the purchase of an online management system like ORA, a dedicated and personal assistance is essential to let you to solve problems and management doubts.
Support and assistance
Support is included in the purchase or fee agreement. The terms of the support are defined below.
Assistance instead is an activity that can always be requested for any reason and will be invoiced at € 35 / hour with a minimum of 1 hour. To activate this option it is possible to purchase prepaid assistance packages.
In the event of assistance requests, a detailed list will be available and can be consulted in real time with all the details of the hours used.
Support duration
Support is included for one year if the software is purchased. In the case of a contract with an annual fee, support is included for the whole duration of the contract.
Terms for support request
The support included in the ORA package can be requested for the following reasons:
- program malfunctions (software bugs, calculation errors, etc.)
In this case a resolution of the problem is generally resolved within 24 hours. - request functionality clarifications
Each feature can be clarified once. This support guarantees the necessary help for the implementation of the program.
Support does not include:
- Repeated requests for explanations of the same functionality
- Operation or questions relating to services outside of ORA such as the server or users' computers.
- Resolutions of hacker attacks on the management site (remote possibility)
- Questions and clarifications for operations performed by operators on ORA
- Configurations and modifications that can be made by operators independently
- Customization of texts or functionality customization
After the expiration of the support only requests for bug resolution will be managed without at no costs.
Timing and contact methods
The only official contact channel is by email. Generally response times are within 24 hours (it could happen that could arrive at 48 hours, but rarely).
We cannot guarantee an answer on Whats-app or other social media.
You can also contact me by phone and, if I can't answer, I will try to call you back within 24 hours.
What does install ORA mean?
ORA can completely change the activities center management.
Everything will get easier and more efficient.
The installation is pain-free since is completely followed by the program creator who is going to give you the best customized solution.
In addition to all the available features it is possible to require any kind of special customization in order to follow your ideas.
What are the benefits
An online management brings incredible benefits and simplifications at an organizational level and allows to increase sales thanks to the typical features of the booking engine:
Online booking portal for customers with the advantages:
- Always open
- Without booking fees (excluding those required by the payment system)
- Multi-language
- Optimized for mobile
- Immediate availability
- Custom graphics
- Online payments
- Interactions and shares on social networks
Optimized management of customer data, reservations and accounting
- On a single secure server
- In real time
- From multiple terminals
- Manageable remotely
- Exportable data
- Printable reports
Channel manager
It allows automatic reservations to portals of activities such as Viator (TripAdvisor Experience), GetYourGuide or any portal that provides interface APIs.
Portal for agencies, hotels and sales agents
- Calculation of commissions
- Different payment methods
- Reservation autonomy
- Immediate availability
- Unlimited agency accounts
- Print tickets
- Sale of vouchers
- Vouchers available with e-commerce throughout the year
Fully customizable
The installation process is managed by the creator of the program that will customize the software in order to respond to all your needs.
In addition to the already available plug-ins can be developed any type of functionality on request to make this software perfect for your company!
Privacy Policy
We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the Activitiesbookingsystem. The use of the Internet pages of the Activitiesbookingsystem is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.
The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the Activitiesbookingsystem. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.
As the controller, the Activitiesbookingsystem has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.
1. Definitions
The data protection declaration of the Activitiesbookingsystem is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.
In this data protection declaration, we use, inter alia, the following terms:
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a) Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
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b) Data subject
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
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c) Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
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d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
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e) Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
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f) Pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
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g) Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
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h) Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
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i) Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
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j) Third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
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k) Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
2. Name and Address of the controller
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
Activitiesbookingsystem
Via Sandro Pertini 1A
40050 Monte San Pietro
Italy
Phone: +39 051676767
Email:
Website: https://activitiesbookingsystem.com/
3. Cookies
The Internet pages of the Activitiesbookingsystem use cookies. Cookies are text files that are stored in a computer system via an Internet browser.
Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
Through the use of cookies, the Activitiesbookingsystem can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.
4. Collection of general data and information
The website of the Activitiesbookingsystem collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.
When using these general data and information, the Activitiesbookingsystem does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, the Activitiesbookingsystem analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.
5. Registration on our website
The data subject has the possibility to register on the website of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his own purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.
By registering on the website of the controller, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.
The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the controller.
The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. In addition, the data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. The entirety of the controller’s employees are available to the data subject in this respect as contact persons.
6. Contact possibility via the website
The website of the Activitiesbookingsystem contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.
7. Routine erasure and blocking of personal data
The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.
If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.
8. Rights of the data subject
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a) Right of confirmation
Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.
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b) Right of access
Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
- the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
- the existence of the right to lodge a complaint with a supervisory authority;
- where the personal data are not collected from the data subject, any available information as to their source;
- the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.
Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.
If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.
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c) Right to rectification
Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.
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d) Right to erasure (Right to be forgotten)
Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
- The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
- The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
- The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
- The personal data have been unlawfully processed.
- The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
- The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the Activitiesbookingsystem, he or she may, at any time, contact any employee of the controller. An employee of Activitiesbookingsystem shall promptly ensure that the erasure request is complied with immediately.
Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employees of the Activitiesbookingsystem will arrange the necessary measures in individual cases.
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e) Right of restriction of processing
Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:
- The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
- The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
- The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
- The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.
If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the Activitiesbookingsystem, he or she may at any time contact any employee of the controller. The employee of the Activitiesbookingsystem will arrange the restriction of the processing.
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f) Right to data portability
Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, the data subject may at any time contact any employee of the Activitiesbookingsystem.
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g) Right to object
Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
The Activitiesbookingsystem shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If the Activitiesbookingsystem processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the Activitiesbookingsystem to the processing for direct marketing purposes, the Activitiesbookingsystem will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the Activitiesbookingsystem for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may contact any employee of the Activitiesbookingsystem. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.
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h) Automated individual decision-making, including profiling
Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, the Activitiesbookingsystem shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the Activitiesbookingsystem.
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i) Right to withdraw data protection consent
Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.
If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the Activitiesbookingsystem.
9. Data protection provisions about the application and use of Google Analytics (with anonymization function)
On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.
For the web analytics through Google Analytics the controller uses the application "_gat. _anonymizeIp". By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.
The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.
Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.
The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.
The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.
In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.
Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.
10. Payment Method: Data protection provisions about the use of PayPal as a payment processor
On this website, the controller has integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an e-mail address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.
The European operating company of PayPal is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxemburg.
If the data subject chooses "PayPal" as the payment option in the online shop during the ordering process, we automatically transmit the data of the data subject to PayPal. By selecting this payment option, the data subject agrees to the transfer of personal data required for payment processing.
The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.
The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to PayPal, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between PayPal and the controller for the processing of the data will be transmitted by PayPal to economic credit agencies. This transmission is intended for identity and creditworthiness checks.
PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfill contractual obligations or for data to be processed in the order.
The data subject has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.
The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
11. Legal basis for the processing
Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).
12. The legitimate interests pursued by the controller or by a third party
Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.
13. Period for which the personal data will be stored
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.
14. Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data
We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.
15. Existence of automated decision-making
As a responsible company, we do not use automatic decision-making or profiling.
These activity centers have already chosen ORA for managing their reservations:
Custom web site development
If you need any custom website with special features you have find your developer!
Michele Ramazza has developed ORA and he is a good programmer for any kind of custom web site, from simple websites, to advanced portal or booking systems.
The web sites are developed in short time and the customer can have a very personal contact with the developer during the project realization. Every websites are realized using php and mysql coding and google friendly!.
Michele is a freelance so only the cost of the work is required. His prices are thus the best on market!
Meeting can be easely organized on skype to reduce the costs.
How to create your web project?
The first thing you need is an idea of your project: aim, target and content
Michele will help you to:
- finalize your project according with the most recent web 2.0 standards
- choose the best frameworks and softwares to manage the website
- dress your website with the best graphic
- study an efficient strategy to get in the search engines and social networks
- go online
- start using your new website and its potential
Feel free to contact him to have a preventive for your project.
P1. Program installation
The installation of ORA is a necessary step to start the management system. ORA will be installed along with the open source CMS Joomla!. A new database will be created to handle all the logic of the management system.
ORA installation can be done in different ways:
- as a new website where all the customer are redirected from the main promotional website with a link
- integrated in a box called into the main promotional website (a customized graphic is recommended in this case)
- installed as a component in your Joomla! website
Features
The 'P1' is the ORA core and contains all the necessary features to:
-define all the activities and customer types
-organize the daily activities with the Calendar
-handle online bookings from the customers with no-deposit confirmation payment
-record the money paid for every reservation
P2. Confirmation system with a gateway
Introduction
The web service which allows to receive online payments is called “gateway” . Generally one gateway like PayPal can accept all the possible payment systems.
However, multiple gateways can be added to make the customer able to choose the preferred one.
ORA is currently integrated with Paypal, Stripe, Nets, Nexi, GestPay (Sella), Dineromail, Mercadopago, SumUp, Satispay.
All gateway system available on the market require a little percentage as a service fee.
Features
This plug-in allows to ask the customers to pay a deposit to confirm their reservations. With at least one gateway installed the confirmation of the reservation is supported by a payment (very important on the web). The payment notification will make the reservation confirmed and the administration will receive an e-mail with the data of the transfer.
P3. Newsletter
All customers who have recorded the e-mail on the website and have accepted the “Terms of Use” will be added in the mailing list. The administration can create custom newsletters and send them to all the customers.
Administrator can define multiple lists and send news to a specific target. The mailer processes can be monitored in a specific area.
P4. Accounting
This plug-in can record all payments received and done showing a daily resume.
The daily resume shows the list of all the payments in which an invoice has been printed. Subtotals of the online, cash and credit card payments are shown at the end of the printable resume. Date and invoice number are also printed in the invoice itself. This feature can substitute any cash till to print invoices.
A default type of invoice is included in this plug-in. For customized invoice see G1.
P5. Multi-language
With this plug-in the website language can be easily changed by a click on flag buttons. This feature can make the booking system very simple, even for those customers who have problems to understand the language spoken by the office. At the moment, Italian, English, French, Portuguese, Norwegian, German and Dutch are supported by default.
Technical details
Activities type, extra or any other public-related text definition, ORA can record texts in multi-language. It's possible to add any other language by translating all text contents manually of with an automatic system. Any text in ORA can be overwritten easily with a specific tool in the configuration area.
P6. Membership
This feature records an annual membership for the customers according with the company policy. The administration will be able to see and modify membership status for all customers. Generally this feature needs to be associated with the support for the data recording of all participants (P13).
Clubs or other associations can use this system to manage the member database and to print specific invoices.
P7. Extra support
This plug-in allows the administration to offer extra-services along with the activities. For example, customers could book for an activity trip and decide to buy the lunch as well.
Extra-services or items can require a deposit or not. Administration can define an infinitive number of extra to offer to the customers. It is also possible to limit to a selection of activities the extra availability.
P8. Notifications to customers
With this additional plug-in it is possible to send text messages and e-mails to any sort of selection of reservation. For example, you can send a message to all customers who have booked for an activity or for a certain day.
The text messages can be sent in any custom way required by the customer.
Text messages
All text messages are sent through an external service called “Skebby SMS”. The cost of each text message is roughly 6-8 cents of euro and is not included in ORA.
P9. Advanced views for activities
By default customers can see a list of activities with two different views:
- Day view: every activity contains a description, an icon, the time, prices and the availability.
- Calendar view: shows the activities of the month in a compact view
With this support is possibile to define several pages in order to show different categories of activities and more complex views according with the needing.
P10. Tourist agency support
ORA can give the chance to open the booking system to booking agencies. This feature could give a big improvement to the business of activities centers.
This plug-in allows to define special accounts for Agencies to let them book customers straight in your database. Agencies could therefore book immediately customers and print them a ticket for your activities.
A percent of value of the reservation is calculated in order to correspond to Agencies their commissions.
P11. Activities organizer and workers wage system
This plug-in can substitute all the papers used for planning activities. Guides, drivers and any other kind of workers can be defined for all your activities. These information can be used in several ways:
-print a trip leader plan
-calculate the wages for all the workers
-create a digital board
-create a reserved area for the guides to see their past and future trips
It is also possible to automatically assign the customers and the groups to the guides using a clever logic. Manual modifications are also very easy to perform.
An availability calendar for the workers can show to the manager which guides are available or not in a specific moment.
P12. Discount codes
A strong advertising policy can be supported by the usage of discount codes.
Codes can be generated by the administration and sent by email to any user. Discount codes can be fully customized, including time intervals with different values, expiration date, activity availability and minimum number of reservations.
Vouchers
In addition to the discount codes, it's possible to sell vouchers for entire activities. In this way people could use the printable voucher as gift for friends and parents. To enable this feature the P7 support is necessary.
P13. Support for the data recording of all participants
If, for any reason, the company needs to record the personal data of all participants, this plug-in makes it much easier. During the reservation check-out steps the customer can insert the data of all participants. Few configurations are possible:
-customers have to insert all data before the confirmation payment
-customers who are booking for a big number of people can record all the data later on or at the base
-customers can send an email to all participants with a registration link to let them insert their data
The right options can be defined according with the company policy.
P14. Post trip photo/video shop
This plug-in allows customers to come back in the website after the trip, log-in and access a personal area to see and buy the photos/video of the activity. The preview of the video can be a picture or a Youtube/Vimeo trailer. This is a very powerful tool to increase the pictures sale.
Requirements
The videos and photos are sold through the gateway installed on ORA, therefore the P2 development is required.
A large number of video or photos needs a server that allows file storing for at least 1000 GB. This may require an upgrading of the web-hosting contract. This may require an upgrading of the web-hosting contract.
P15. Pick-up
This plug-in allows the customers to require the pick-up before the trip from a list of places or on a specific address. A new check-out step is created to ask if the pick-up is needed and where.
Different views are available for choosing the meeting place:
1. custom by customer
2. list of hotels or points of interest
3. map with selectable markers
P16. Social Network
With this powerful plug-in the user can publish on his Facebook profile the reservation. Date, activity type with icon, details and link will be posted on his profile to be shown to all his friends!
P17. Resource management
If you need to modify dynamically the availability for all the activities according with the available resources, this support can help you to avoid overbooking. For example you can allow 100 places available for all different trips at the same time, but you have only 100 helmets to give away. The availability of the trips will decrease as soon you add reservation to any of the trip at the same time.
Graphic development
Graphic developments are custom modifications of the website. Any modification takes some time to be done since it needs to be developed and tested in all major browsers.
G1. Custom invoice template
In order to print a special invoice, for example in a different format or with custom tables, it is possible to have a customization of the invoice.
G2. Customized graphic for the ORA booking system
By default ORA has white background and black and gray text. Titles and buttons are generally red or blue. If the default graphic doesn't fit with the promotional website, this plug-in makes the ORA booking website look like it. Text style and background colors are modified to change the appearance of ORA.
A new “dress” for ORA can allow embedding in the promotional website or gives the customers the feeling to stay in the same known environment when redirected to the ORA booking website.
The modifications included in this activity are performed only in the public views of the website while the administration views keep the default graphic.
Possible customizations are limited to colors, border, text style and size.
Other custom development
ORA is now a very powerful and high configurable website. However activities companies can always require special developments to better fit their needs.
The time and the price requested for any new development need to be defined with the project manager.